Notice for travelers

At Paradise Village Beach Resort and Spa, we want your booking experience on any of our official channels to be reliable and secure. For this reason, we offer a series of tips to help you avoid potential scams.

Use only official channels

To make your reservation online at our Paradise Village Beach Resort and Spa Nuevo Vallarta hotel, you can access the website(s):
paradisevillage.com
paradisevillage.com.mx

For visitors who choose to make reservations using our websites mentioned above, the confidentiality and integrity of their personal data will be stored and protected by our reservation systems and business partners, TravelClick and ReservaHotel.

You can also call our Reservations Center at the following phone numbers:
Direct hotel reservations: +52 322 226 8850
Toll-free Mexico: 800 727 2476
Guadalajara Office: +52 33 381 7844
From the United States: 866 334 6080
From Canada: 01 800 214 7758

If you use email, make sure that the email addresses contain the following domains:
@paradisevillagegroup.com
@paradisevillage.mx

If your reservation is a flight + hotel package, you will receive your confirmation via email: noreply@reservhotel.com

For more information about the benefits of our Vacation Club, Timeshare, Memberships, and Referral Programs:
Direct Line: +52 322 297 0920 / 322 297 0908 and/or using EXT. 6111 on our hotel switchboard.
From the United States: +1 800-501-6859
To obtain the benefits of our Vacation Club Membership, join our Timeshare and Referral Programs, you can access the following website(s):
puertovallartavacations.com.mx
partnersinparadise.com

Our email address, from which we'll send you the latest promotions, news, and updates, as well as information about our destination, is paradisevillagehotel@nivelcreativo.com
We invite you to save it as part of your trusted contacts.

Our brand is present on Social Media where you can find us under the following names:
On Facebook with the fan page @ParadiseVillage | https://www.Facebook.com/ParadiseVillage
On Twitter @ParadiseGroupMX | https://x.com/paradisegroupmx
On Instagram @ParadiseGroupMX | https://www.instagram.com/paradisegroupmx
On Youtube: @Paradisevillage_resort | https://www.youtube.com/@Paradisevillage_resort
On Linkedin: mx.linkedin.com/company/paradisevillage

IMPORTANT! We do not have a WhatsApp account, nor do we manage reservations via WhatsApp or SMS.

Remember that your safety comes first, so it's important to verify the means you communicate with or are contacted through to avoid putting your information and money at risk:
In this regard, it is important to inform our guests of the following: We do not accept deposits or transfers through convenience stores (Oxxo, pharmacies, supermarkets, etc.). Only in cases where the guest wishes to prepay their stay, we provide bank transfer information from our prepayment account "Banco Banamex" with CLABE ending "**********202508," in the name of Conjunto Desarrollo Marina Mar S.A. de C.V., but never in the name of specific individuals.

By following these simple but effective precautions, you can help ensure a smooth experience and protect your personal information.
Likewise, if you are aware of any fraudulent activity, we recommend that you report this situation to the authorities.

We appreciate your attention and hope to see you soon. 😊